Return Policy

Thank you for your purchase on Collagenox.   Your satisfaction is our primary goal. If you are dissatisfied with any of the products you have purchased at Collagenox for any reason, please feel free to return the product for a refund (excluding shipping and handling charges) within 30 days of the order date on the packing slip. To ensure a timely refund, please return the item(s) immediately by simply following the steps below.

1. Contact Collagenox Customer Service at (954) 404 7300 within 30 days of your original invoice date to obtain a Return Merchandise Authorization (RMA) number. A return will not be accepted without a RMA number.
2. Please fill out the Return Form emailed to you by Collagenox Customer Service. The Return Form must be filled out completely, including the RMA number.
3. Within 7 days of obtaining the RMA Number please return the following to the address below:
• Unused portion of the product along with all original packaging
• Return Form noted above
• Copy of the packing slip that was included in your original order (please retain a copy of the original packing slip for your records)

Collagenox Returns
RMA Number ____
1920 Hallandale Blvd
Suite 501
Hallandale Beach, FL 33009

4. For your protection and to ensure prompt delivery, we recommend that you ship via UPS or registered mail. Collagenox is not liable for packages lost during shipping.
5. Collagenox will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).

Shipping and handling fees are not refundable.

DAMAGED PRODUCT

We apologize if you have received any items that have been damaged during shipment. Please save the damaged box and contact Collagenox Customer Service immediately upon receiving your damaged package.